In addition to the step-by-step guides found on this site, there are IRIS questions that are commonly asked and cannot be found in any one IRIS walkthrough, such as account information, password/PIN reset, session behavior, and general task mechanics. The following questions address those topics.
Account Basics
What is IRIS?
IRIS is FBR’s integrated online system for Income Tax and Sales Tax registration, filing, and other related activities. It is for individuals, AOPs, and companies in Pakistan.
What is my User ID for IRIS?
Your User ID for the system is your Registration Number:
- Pakistani individuals: your 13-digit CNIC (excluding dashes)
- Non-Pakistani individuals: your 7-digit NTN (excluding the dash and check digit)
- AOPs/Companies: your 7-digit NTN (excluding the dash and check digit)
Which browser is recommended for IRIS?
Google Chrome is the recommended browser for IRIS.
Can I log in multiple sessions at a time?
Yes, you can log into multiple sessions of the system at the same time.
Why did I get logged out automatically?
For security reasons, your session is ended automatically after a period of time. If you are in the middle of an important task, remember to save your work periodically instead of leaving your session open and inactive.
The hyperlinks are not working after I logged in. Why?
Clear your browser cookies (Ctrl + Shift + Delete), and log in again. This is caused by a stale session cookie.
Password and PIN
How do I get my Password and PIN for the first time (e-Enrollment)?
On the IRIS Login screen, click E-Enrollment and complete the fields and captcha. You will receive verification codes on your email and registered cell number. Complete both, and your Password and PIN will be sent to you.
How do I reset a forgotten Password?
Click Forgot Password on the IRIS Login screen. Complete the fields and captcha. You will receive a six-digit code on your email and cell phone. Complete both, and click Verify to complete the reset.
How do I change my Password or PIN after I have logged in?
Click either the Change Password or the Change PIN link near the top of the screen after logging in. Enter your current Password (in the case of changing a password), and then enter and confirm your new information.
I have a Password and PIN but I cannot start any task. Why?
Receiving your Password and PIN is only the first step of your registration. In addition to completing the Form of Registration (entering your information and attaching the required documents), you must complete the first step, which is the Form of Registration. Only after this step will you be able to begin any task in the IRIS system.
Working With Tasks
How do I create a new task in IRIS?
Select the appropriate option under the mega menu at the top of the screen. Open a drop-down and select the specific task that you wish to complete. Select the correct tax year under the Period selector, and then enter your information.
How do I delete a task that I created by mistake?
Open the Draft tab and find the relevant category folder. In the grid, select the task that you wish to delete (it will highlight upon selecting). Click Delete. You can only delete a task before you have submitted it.
How do I know my Return or Wealth Statement actually submitted successfully?
Check for all of the following:
- The Submit button is disabled
- A submission date appears both on the screen and on the printed version
- The “Draft Copy” watermark is no longer present on the printed copy
- The item has moved out of the Draft and into the Outbox
How do I appoint an Advisor, Attorney, or Consultant?
While logged in, go to Registration under the mega menu and select the modification form for your registration type. Under the Link tab, create a new item, select Advisor / Attorney / Consultant as the capacity, and then search for and select the individual by their CNIC/NTN.
How do I attach a document or a CPR to a task?
Open the Attachment tab (for documents) or the Payment tab (for a CPR). Click the + icon, and search for and select the relevant document or CPR from the list. Confirm.
FAQ
What should I do if I cannot find the answer to my question here?
Contact FBR’s helpline by email at helpline@fbr.gov.pk, or call their helpline number, to ask the question specific to your account or filing that cannot be found in general guidance.
Do these answers apply to both the Income Tax and Sales Tax modules?
The account, passwords, and general task-handling mechanics are shared between the modules. The same login, session, and task-creation pattern apply whether you are working in the Income Tax or Sales Tax module.
Where can I find a walkthrough for a specific task rather than these general answers?
Go to our guides for logging in to IRIS, filing an income tax return, and an overview of the IRIS dashboard.
If IRIS is still like a maze to you, our income tax return filing service can handle your account and filings on the official FBR IRIS portal for you.
