Beyond the step-by-step guides on this site, a few IRIS questions come up again and again that don’t fit neatly into any one walkthrough – account basics, password/PIN resets, session behavior, and general task mechanics. Here they are in one place.
Account Basics
What is IRIS?
IRIS is FBR’s integrated online system covering Income Tax and Sales Tax registration, filing, and related processes for individuals, AOPs, and companies in Pakistan.
What is my User ID for IRIS?
Your User ID is your Registration Number:
- Pakistani individuals: your 13-digit CNIC (without dashes)
- Non-Pakistani individuals: your 7-digit NTN (excluding the dash and check digit)
- AOPs/Companies: your 7-digit NTN (excluding the dash and check digit)
Which browser is recommended for IRIS?
Google Chrome is the recommended browser. IRIS also works with other modern browsers, but Chrome gives the most reliable experience.
Can I log into multiple sessions at the same time?
Yes, you can log into IRIS from multiple sessions simultaneously.
Why did I get logged out automatically?
As a security measure, your session closes automatically after a period of inactivity. If you’re in the middle of a long task, save your progress periodically rather than leaving the tab idle.
Why aren’t hyperlinks working after I log in?
Clear your browser cookies (Ctrl + Shift + Delete) and log in again. A stale session cookie is the usual cause.
Password and PIN
How do I get my Password and PIN for the first time (e-Enrollment)?
On the IRIS login screen, click “E-Enrollment,” fill in the required fields and the captcha, then submit. You’ll receive verification codes on your email and registered cell number – enter both to complete enrollment, after which your Password and PIN are sent to you.
How do I reset a forgotten Password?
Click “Forgot Password” on the login screen, fill in your details and the captcha, and submit. A six-digit code is sent to your registered email and cell number – enter both codes and click Verify to complete the reset.
How do I change my Password or PIN once logged in?
Use the “Change Password” or “Change PIN” link near the top of the screen after logging in, enter your current Password (for a password change), then enter and confirm the new value.
I have a Password and PIN but can’t start any task – why?
Getting your Password and PIN only completes the first part of registration. You still need to complete the Form of Registration – filling in your data and attaching the required documents – before you can start any other task in IRIS.
Working With Tasks
How do I create a new task in IRIS?
Select the relevant option from the mega menu at the top, choose the specific task from the dropdown, then set the correct tax year under the Period selector before entering your data.
How do I delete a task I created by mistake?
Open the Draft tab and find the relevant category folder. Select the task in the grid – it highlights on selection – then click Delete. You can only delete a task before it’s been submitted.
How do I know my Return or Wealth Statement actually submitted successfully?
Check for all of these:
- The Submit button is disabled
- A Submission Date appears on the screen and on the printed copy
- The “Draft Copy” watermark is no longer visible on the printed copy
- The item has moved out of Draft and into Outbox
How do I appoint an Advisor, Attorney, or Consultant?
While logged in, go to Registration in the mega menu and select the modification form for your registration type. Under the Link tab, add a new entry, choose “Advisor / Attorney / Consultant” as the capacity, then search for and select the person by their CNIC/NTN before confirming.
How do I attach a document or a CPR to a task?
Open the Attachment tab (for documents) or the Payment tab (for a CPR), click the + icon, search for and select the relevant document or CPR from the list, and confirm.
FAQ
What should I do if I can’t find the answer to my question here?
Contact FBR’s helpline directly at helpline@fbr.gov.pk, or call their helpline number, for questions specific to your account or filing that aren’t covered by general guidance.
Do these answers apply to both Income Tax and Sales Tax modules?
The account, password, and general task-handling mechanics are shared across IRIS – the same login, session, and task-creation pattern applies whether you’re working in Income Tax or Sales Tax.
Where can I find a walkthrough for a specific task rather than these general answers?
Check our dedicated guides for logging into IRIS, filing an income tax return, and understanding the IRIS dashboard.
